Support

Help for your planning data, purchases, and features.

Find answers to common questions about Aislebook, including billing, restoration, device support, privacy, weather, QR scanning, widgets, and planning workflows.

Email support

For app issues, include your device model, iOS or iPadOS version, and the screen where the problem appears.

shankarduttsgd@gmail.com

Billing and purchases

All subscription billing, lifetime purchases, refunds, and cancellation controls are handled by Apple.

Apple billing support

Legal and privacy

Review the privacy policy and terms for storage, data categories, subscriptions, renewals, and refund handling.

Read the privacy policy

Frequently asked questions

How much does Aislebook cost?

Premium access is $4.99 per month or $29.99 per year, and both subscription plans include a 7-day free trial for eligible new subscribers. The yearly plan is roughly 50% cheaper than paying monthly. Lifetime access is a $79.99 one-time purchase with no trial and no renewal. Prices may vary by region.

How do I restore purchases?

Open the paywall or subscription area in Aislebook and choose Restore Purchases. The app asks Apple for the current entitlements on your Apple ID and unlocks monthly, yearly, or lifetime access when a valid purchase is found.

How do subscriptions renew, and how do I cancel?

Monthly and yearly subscriptions are auto-renewable through Apple. They renew unless cancelled at least 24 hours before the end of the current period. You can manage or cancel a subscription anytime in your App Store account settings. Lifetime access does not renew.

Can I share planning details with another person?

Aislebook includes sharing and export workflows for planning details, so you can hand information to collaborators, caterers, and venue teams. The current release should not be treated as a live multi-user collaboration database unless App Store release notes state that capability explicitly.

Can I import guests from Contacts?

Yes. If you grant Contacts permission, Aislebook can use selected contact details to help build a guest list. You can decline permission and still enter guest details manually.

How do I export information for a caterer or venue?

Use the sharing and export features to collect guest, seating, meal, dietary, vendor, and timeline details into summaries you can hand off. Seating plans and the wedding-day timeline are both built for this kind of coordination.

Is my wedding data private?

Yes. Wedding planning data is stored locally on your device. Aislebook uses Apple services for purchases, widgets, notifications, weather, and supported sharing and export features. There is no custom account system, no advertising tracking, and no selling of your data.

Which devices are supported?

Aislebook supports iPhone and iPad, with Home Screen widgets included. There is no Android version, no web app, and no Apple Watch app.

Why is weather not loading?

Weather depends on a wedding date, a usable venue or location, network access, and Apple WeatherKit availability. Check those inputs first, then close and reopen the app if the forecast still does not appear.

How do I delete my data?

Delete records from within the app where available. To remove local app data completely, delete Aislebook from your device, since planning data is stored locally.

Purchase not recognized

  1. Confirm you are signed into the Apple ID used for purchase.
  2. Tap Restore Purchases in Aislebook.
  3. Check your App Store subscription settings for active access.
  4. Restart the app after restoration completes.

Camera or contact permission

  1. Open iOS Settings.
  2. Select Aislebook.
  3. Enable Camera for QR scanning if needed.
  4. Enable Contacts only if you want contact import.

Widgets not updating

  1. Open Aislebook once after editing planning data.
  2. Check that Background App Refresh is enabled.
  3. Remove and re-add the widget if stale data remains.
  4. Restart the device if the widget does not refresh.